Customer Support Associate – Live Chat

About the role

At Bitpanda, we know that amazing customer service builds trust and lasting connections. As a Customer Support Associate, you’ll be the go‑to person our users turn to — answering questions, solving problems, and making sure they always feel supported. This role is ideal for recent graduates or those starting their fintech career.

Key responsibilities

• Be the first point of contact for users via live chat and tickets, communicating clearly, friendly, and fast.
• Help customers solve everyday issues and ensure a smooth, positive experience.
• Share feedback and ideas to improve support and the customer journey.
• Work towards team goals like fast response times and high satisfaction while staying up‑to‑date with Bitpanda’s products.
• Be flexible with a shift‑based schedule (including evenings and weekends) planned in advance.

Required profile

• Empathetic and friendly communicator who stays calm, reliable, and positive under pressure.
• Fluent in English; another EU language is a plus.
• Curious about fintech, investing, or crypto; bonus if familiar with crypto wallets, DEXs, or trading.
• Detail‑oriented, dependable, and able to juggle multiple chats while delivering clear answers.
• Thrives in a fast‑paced, international environment and enjoys teamwork.

What we offer

• Be part of an ambitious, fast‑growing fintech company with passionate people.
• Play a key role in shaping the customer experience and influencing satisfaction.
• Gain exposure to investing, crypto, and financial services without prior expertise.
• Career growth opportunities, training, and the chance to move across teams.
• Hybrid working model with flexibility to work where you thrive, plus 25 days per year to work from a city or country of your choice.
• Competitive total compensation and participation in a stock option plan.
• Mental wellbeing support via confidential coaching, counselling, and OpenUP.
• Additional paid time off (3 days after 6 months) plus standard annual leave.
• Unlimited access to Udemy’s online courses.
• Discounts, rewards, and perks from partners worldwide.
• Up to 8 weeks gender‑neutral new parent leave.
• Free onsite dining in Vienna, Bucharest, Barcelona, and Berlin.
• Recognition and rewards for tenure and achievements.
• Bitpanda‑branded merchandise and participation in company events worldwide.