Account Manager – AI Phone Assistant Platform

About the role

This Account Manager role sits at the heart of a fast‑growing AI‑powered business communication company, owning and growing a portfolio of B2B customers for a telephone AI assistant platform. You will combine commercial ownership with customer‑success activities to drive adoption, expansion, and long‑term retention while working closely with Customer Success, Product, and Marketing teams.

Key responsibilities

• Serve as the primary point of contact for assigned accounts throughout the full customer lifecycle.
• Identify new use cases and expansion opportunities to increase platform value for customers.
• Run regular review, discovery and upsell conversations, and conduct quarterly business reviews.
• Analyse usage data to demonstrate measurable business impact of AI automation.
• Own expansion revenue, including upgrades, add‑ons and renewals against monthly and quarterly targets.
• Maintain a clean CRM, provide reliable forecasts and keep a healthy pipeline.

Required profile

• At least 1 year of experience in B2B SaaS sales, account management or customer success.
• Proven track record of driving upsells, renewals or expansion revenue.
• Native‑level German fluency for customer calls, reviews and demos.
• Structured working style with an ownership mindset and strong customer focus.
• Experience in a startup or scale‑up environment is a plus.

What we offer

• OTE of €65 000–€95 000 per year (fixed salary plus uncapped commission).
• Hybrid work model with on‑site presence in Vienna.
• Opportunity to shape the account‑management motion as the business scales.
• No visa sponsorship available.