Technical Account Manager – DACH

About the role

At Camunda, Technical Account Managers (TAMs) act as trusted technical advisors for strategic enterprise customers, helping them translate process‑orchestration visions into measurable business value. You will work closely with clients from day one, navigating technical challenges, providing expert guidance, and ensuring smooth, scalable adoption of the Camunda platform.

Key responsibilities

• Serve as the primary technical contact and trusted advisor for designated enterprise customers throughout their Camunda adoption journey.
• Guide the creation and execution of tailored technical adoption plans to maximize business outcomes.
• Deliver hands‑on technical guidance, best practices, and advisory services to both business and technical stakeholders from onboarding through ongoing operations.
• Identify and mitigate execution risks by conducting platform health checks, managing escalations, and advocating for customer needs internally.
• Collaborate with cross‑functional Camunda teams—including Customer Success, Consulting, Support, Product, Engineering, Sales and Pre‑Sales—to drive measurable outcomes at scale.
• Spend time on‑site with accounts for key milestones (up to 50% during busy periods) to deepen partnerships and accelerate initiatives.

Required profile

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
• Relevant industry certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, or CKA.
• Familiarity with Camunda products and platform.

Required skills

• AWS Certified Solutions Architect
• Azure Solutions Architect Expert
• CKAD (Certified Kubernetes Application Developer)
• CKA (Certified Kubernetes Administrator)
• Camunda platform expertise

What we offer

• Competitive, location‑based total cash compensation (base salary + 100% variable target).
• Equity participation through the Virtual Stock Option Plan.
• Remote‑first work model with home‑office budget, co‑working support and flexible time off.
• Annual global kick‑off events, team off‑sites and local meet‑up budgets.
• Health and wellbeing benefits, including local healthcare, mental‑health support and a Lifestyle Spending Account.
• Professional development budget up to $/€/£1,000 per year for courses, certifications and books.