Principal Customer Success Specialist - DACH

About the role

Medtronic's Digital Technologies Business Unit (DTBU) is bringing AI, computer vision and augmented reality to the operating room through its Touch Surgery video management and data analytics platform. As Principal Customer Success Specialist-DACH, you will advance implementation projects for the Touch Surgery ecosystem, covering pre-sales, implementation, Go-live and post-Go-live, within a global team alongside sales, product and engineering.

Key responsibilities

• Manage multiple concurrent full-cycle implementations of the Touch Surgery ecosystem at major hospital systems, on time and within budget.
• Work with clinical and administrative stakeholders, including surgeons, nurses, OR managers, residents, hospital IT and biomedical engineering.
• Build relationships with product and engineering teams so client feedback shapes future product development.
• Lead kickoff and training presentations for clinical audiences and provide Go-live support in the operating room.
• Test and install hardware solutions in live operating rooms before deployment, including network configuration.
• Support pre-sales activities with the sales team, including IT, privacy and cybersecurity reviews.
• Monitor account health after Go-live and run action plans to increase adoption and reduce account risk.

Required profile

• Bachelor's degree required.
• At least 4 years of experience in hospital operating/procedural rooms from a clinical, technology, consultancy or medical device background.
• Fluency in German and English.
• Willingness to travel 25-75% to customer sites in Germany, Switzerland and Austria.
• Ability to work remotely and across multiple time zones between the US and Europe.

Required skills

• Strong project management skills and experience with project management tools.
• Experience driving adoption of digital technologies.
• Preferred: healthcare IT experience, including network configuration and live streaming technologies.
• Sufficient technical knowledge to test integrated surgical video systems.

What we offer

• Austria: target salary from EUR 90,000, with a pay range of EUR 80,640 to EUR 120,960 depending on qualification and experience.
• Eligibility for the Medtronic Incentive Plan (MIP).
• Competitive salary and a flexible benefits package.