Customer Support Consultant

About the role

As a Customer Support Consultant you will join Volue's support team to assist customers using the Volue Time Series Hub, both SaaS‑cloud and on‑premise solutions. The role is designed for a student who wants practical experience in an international software environment.

Key responsibilities

• Handle 1st‑ and 2nd‑level support tickets, analyse issues and document progress until resolution.
• Act as the main contact for customers regarding the Time Series Hub, covering cloud and on‑premise components such as web services and Docker installations.
• Collaborate closely with the development team, providing feedback and relaying customer requirements.

Required profile

• Enrolled in a technical degree program with a strong affinity for IT.
• Enjoys customer interaction and possesses analytical thinking.
• Interest in cloud platforms (e.g., Azure, AWS) and web services.
• Preferably understands basic software development processes.
• Communicates openly, works autonomously and takes responsibility.
• Fluent German; English is a plus.

Required skills

• Azure cloud services
• AWS cloud services
• Web services (REST/APIs)
• Docker containerisation

What we offer

• Flexible working hours (30 h/week) compatible with studies.
• Exposure to modern cloud and software technologies in the energy sector.
• Supportive team, thorough onboarding and home‑office options.
• Collective‑agreement minimum salary of €2,547 gross per month, with possible higher pay based on qualifications.