IT Operations Manager - Production Site

About the role

Red Bull is looking for an IT Operations Manager for its production site in Ludesch. You will report directly to the on-site IT Manager and ensure the availability and continuous operation of IT services at the production plant. The role connects local business operations with IT service owners, external partners and global and area IT teams.

Key responsibilities

• Manage the full IT infrastructure lifecycle, including the local network, server infrastructure, workplace services and special-purpose clients
• Oversee and coordinate IT security with the IT Area and Global Security teams, and monitor daily operations against KPIs and SLAs
• Act as the main contact between business operations, IT service owners, partners and peers, and explore where AI can optimise processes and decision-making
• Plan and run IT projects following Red Bull's project management methodology, covering project management, IT service management and documentation
• Coordinate external IT partners, service sourcing, hosting and housing in line with operational procedures and service agreements
• Drive continuous improvement of IT processes and local services, and promote enhancements to global and area services
• Evaluate and use AI-powered tools and automation to improve service quality, efficiency and user experience

Required profile

• University degree in information technology, computer science or substantial work experience in site IT management
• Certifications in IT management and IT Service Management are highly desirable
• Fluency in English and German
• Experience applying ITSM frameworks (incident, problem, change and asset management) and managing IT operations, preferably in a production environment
• Experience managing small to mid-sized IT projects and using monitoring tools and dashboards to track KPIs and SLAs
• Good understanding of AI and its applications in production environments, ideally with proven experience improving processes with AI

Required skills

• In-depth knowledge of IT infrastructure: networks, virtualisation systems and workplace services
• Understanding of IT and OT security principles and vulnerability mitigation
• Knowledge of Red Bull ITSM standards

The collective-agreement minimum salary is EUR 2,535 gross per month; the actual pay is market-oriented and higher.