Guest Experience Associate – Front Desk (Vienna)
habyt · Vienna
Job description
About the role
The Guest Experience Associate is the face of Green Cube, a new studio‑house development in Vienna. You will manage the front desk, handle reservations and ensure a seamless experience for guests and long‑stay residents.
Key responsibilities
- Deliver professional, friendly check‑in and check‑out services and act as the main contact point for guests and residents.
- Manage reservations, bookings and room allocation using a PMS (MEWS preferred) and process payments, invoices and daily cash handling.
- Coordinate with housekeeping and maintenance to guarantee room readiness, quality standards and timely issue resolution.
- Promote and upsell ancillary services such as the café, parking and stay extensions, supporting occupancy optimisation.
- Follow all SOPs, safety procedures and Austrian regulatory requirements.
Required profile
- Experience in hospitality, serviced apartments or customer service.
- Strong communication and problem‑solving abilities.
- Fluency in English; German strongly preferred.
- Flexibility to work rotating shifts.
Required skills
- MEWS (property management system) or similar PMS.
What we offer
- Opportunity to launch one of Vienna’s most innovative sustainable studio‑house projects.
- Work in a high‑growth, forward‑thinking international organisation.
- Contribute to the future of flexible, sustainable, digital‑first living in Europe.
- Excellent public‑transport accessibility.
- Salary minimum €2,263 (BG 3) with potential above‑minimum pay for relevant experience.
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Published 1 day ago
Expires 1 month from now
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habyt
Vienna
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