Guest Experience Associate – Front Desk (Vienna)

About the role

The Guest Experience Associate is the face of Green Cube, a new studio‑house development in Vienna. You will manage the front desk, handle reservations and ensure a seamless experience for guests and long‑stay residents.

Key responsibilities

• Deliver professional, friendly check‑in and check‑out services and act as the main contact point for guests and residents.
• Manage reservations, bookings and room allocation using a PMS (MEWS preferred) and process payments, invoices and daily cash handling.
• Coordinate with housekeeping and maintenance to guarantee room readiness, quality standards and timely issue resolution.
• Promote and upsell ancillary services such as the café, parking and stay extensions, supporting occupancy optimisation.
• Follow all SOPs, safety procedures and Austrian regulatory requirements.

Required profile

• Experience in hospitality, serviced apartments or customer service.
• Strong communication and problem‑solving abilities.
• Fluency in English; German strongly preferred.
• Flexibility to work rotating shifts.

Required skills

• MEWS (property management system) or similar PMS.

What we offer

• Opportunity to launch one of Vienna’s most innovative sustainable studio‑house projects.
• Work in a high‑growth, forward‑thinking international organisation.
• Contribute to the future of flexible, sustainable, digital‑first living in Europe.
• Excellent public‑transport accessibility.
• Salary minimum €2,263 (BG 3) with potential above‑minimum pay for relevant experience.