Customer Support Consultant (Student)

About the role

We are looking for a student to join our Customer Support Team on a part‑time basis (20‑25 hours per week). In this role you will assist customers in using Volue’s software solutions, resolve technical issues and ensure a high‑quality experience.

Key responsibilities

• Provide 1st and 2nd level support for customer inquiries and technical issues.
• Analyse, track and resolve Service Desk requests independently.
• Support customers using the SaaS cloud platform and on‑premises solutions, including web services and Docker‑based installations.
• Act as the primary point of contact for customers, maintaining high service levels.
• Collaborate with development teams to investigate issues, give feedback and contribute to product improvements.

Required profile

• Currently studying Computer Science, IT, Engineering or a related technical field.
• Enjoy working directly with customers and solving complex problems through analytical thinking.
• Interest in cloud technologies such as Azure and AWS, as well as web services and modern software environments.
• Understanding of software development processes and agile ways of working is an advantage.
• Self‑motivated, responsible and comfortable taking ownership of tasks and outcomes.
• Fluent German with strong communication skills.

Required skills

• Azure cloud services
• AWS cloud services
• Docker containers
• Web services (REST/SOAP)

What we offer

• Meaningful work contributing to the energy transition.
• Flexible working arrangements in a trust‑based culture.
• International and collaborative environment across 40+ countries.
• Real influence over role development and growth opportunities.