Complaint Management Professional

About the role

Red Bull's Global Quality Management team is looking for a Complaint Management Professional in Elsbethen. The role turns customer feedback into quality improvements by evaluating complaints, coordinating investigations and bringing together information from internal teams and external partners. It is an international position within the operations sector.

Key responsibilities

• Evaluate incoming complaints, classify them according to established processes and document each case accurately, identifying gaps in the available information
• Coordinate the processing and resolution of complaints with Quality Management, Quality Assurance, Manufacturing and Technology, Logistics, Legal and international subsidiaries, and with external partners such as co-packers, packaging suppliers and distributors
• Prepare clear statements of investigation findings and report critical complaints daily so stakeholders stay informed
• Monitor complaint data, spot recurring issues and trends, and turn findings into actionable insights for continuous improvement
• Contribute to making complaint management processes more efficient, consistent and transparent

Required profile

• Technical education such as an HTL qualification, or a degree in food technology, biotechnology, process engineering, natural sciences or a comparable field
• Alternatively, at least three years of experience in quality management, ideally in complaint handling
• Very good command of English; German is a plus
• Ability to work independently and precisely, with strong communication skills and collaboration with international stakeholders
• Interest in improving processes and systems, quick learner who stays focused under pressure