B2B Fulfillment Manager

About the role

As the B2B Fulfillment Manager at waterdrop®, you will turn customer demand into reliable operational execution, ensuring B2B orders are fulfilled on time and in full. This hands‑on role offers real ownership of end‑to‑end fulfillment, close collaboration with a 3PL partner and internal stakeholders, and the chance to shape scalable processes as the business grows.

Key responsibilities

• Own B2B order fulfillment from receipt through warehouse execution, balancing customer requirements, stock, supply and capacity.
• Monitor OTIF performance, identify risks, root‑cause failures and drive corrective actions.
• Maintain visibility of open orders, stock and incoming supply; coordinate allocations and recovery actions for shortages.
• Provide feedback to Demand Planning, Supply Planning and Commercial teams on forecast deviations and availability issues.
• Act as the main operational interface with the 3PL warehouse partner, aligning priorities and resolving service‑level issues.
• Coordinate customer‑specific assemblies, promotions and ensure required stock, packaging, pallets and system setup are ready.
• Track KPIs, analyse performance data and implement continuous improvement actions.
• Support B2B launches, promotions and seasonal projects, ensuring alignment of stock, capacity and systems.

Required profile

• 2–4 years of experience in B2B order management, customer fulfillment or a comparable supply‑chain role.
• Experience with retail customers in FMCG or a fast‑moving environment.
• Strong understanding of how orders, inventory, forecast and warehouse execution interact.
• Proven ability to manage stock shortages, allocations and delivery risks.
• Analytical mindset with confidence working with operational KPIs and data.
• Detail‑oriented, structured and able to handle multiple priorities.
• Clear communicator who collaborates effectively across teams and external partners.
• Fluent in English; German is a plus.

Required skills

• Experience working with 3PL warehouse partners or external logistics providers.
• Good understanding of OTIF and service‑level performance metrics.

What we offer

• International community in a brand‑new HQ in Vienna.
• Sports vouchers, in‑house fitness centre and company doctor.
• Subsidised healthy meals in the on‑site restaurant.
• Discount on waterdrop® purchases and transportation card coverage.
• Annual gross salary €50,000–€60,000 (all‑in) with potential over‑payment based on qualifications.
• Legendary summer and Christmas parties.