Account Manager – B2B AI SaaS

About the role

This Account Manager role sits at the heart of a fast‑growing AI communication startup, owning and growing a portfolio of B2B customers for a phone‑based AI assistant platform. You will drive adoption, expansion, and long‑term satisfaction while working cross‑functionally with Customer Success, Product, and Marketing to turn product value into measurable revenue impact.

Key responsibilities

• Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
• Expand customer value by identifying new use cases and upsell opportunities.
• Run regular reviews, discovery sessions, and upsell conversations with existing customers.
• Analyze usage data to demonstrate measurable business impact of AI automation.
• Own expansion revenue targets, including upgrades, add‑ons, and renewals on a monthly and quarterly basis.
• Ensure smooth onboarding and ongoing product adoption to maximize retention.
• Collect and relay structured customer and market feedback to Product and GTM teams.
• Maintain a clean CRM, reliable forecasts, and a healthy pipeline.

Required profile

• At least 1 year of experience in B2B SaaS sales, account management, or customer success.
• Proven track record driving upsells, renewals, or expansion revenue within existing accounts.
• Strong product and technical understanding with a genuine affinity for AI and ML technologies.
• Native‑level German for customer calls, reviews, and demos.
• Structured working style, ownership mindset, and a strong customer‑first orientation.
• Experience in a startup or scale‑up environment is a plus.

Required skills

• Proficiency with CRM tools and disciplined pipeline hygiene.
• Technical understanding of AI/ML product capabilities.

What we offer

• OTE of €65,000–€95,000 annually (fixed salary plus uncapped commission), depending on experience.
• Hybrid work possible with on‑site presence in Vienna.
• Visa sponsorship is not available for this role.