Workplace AI Feature Enablement & Adoption Specialist

About the role

Join Erste Digital's Workplace AI team to drive the adoption of AI services like ChatGPT Enterprise and Microsoft Copilot across the group. You will guide new AI features from assessment through rollout, ensuring security, compliance and user value.

Key responsibilities

• Take new Workplace AI features from assessment through testing, approval, communication and controlled rollout.
• Develop understanding of ChatGPT Enterprise capabilities and translate them into practical value for end users.
• Coordinate security, data‑protection, compliance and risk assessments with expert teams.
• Organise pilots, gather feedback and improve features before broader rollout.
• Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.
• Provide L2 support and coordinate L3 support for feature‑related incidents.

Required profile

• At least three years of experience in technology consulting, digital adoption, change management, product operations or similar.
• Experience coordinating initiatives across technical, business, security and governance stakeholders.
• Strong technical affinity and interest in AI and digital workplace services.
• Ability to explain new technical capabilities clearly to non‑technical audiences.

Required skills

• ChatGPT Enterprise
• Microsoft 365 Copilot / Copilot Agent Builder
• Microsoft 365
• ServiceNow
• Jira

What we offer

• Opportunity to shape AI adoption for thousands of employees across the group.
• Hands‑on work with ChatGPT Enterprise and Microsoft Copilot ecosystem.
• Collaboration with an international network of technology, security and business experts.
• Access to health centre, employee benefits, interest groups and referral program.