Team Lead E-Commerce – Drive Online Sales & Strategy

About the role

As Team Lead E-Commerce (f/m/d) you will drive e‑commerce operations, sales and EBITDA performance across waterdrop’s markets, combining commercial ownership with hands‑on execution. You will be responsible for the overall website performance, focusing on revenue, conversion rate and average order value.

Key responsibilities

• Lead e‑commerce operations and sales performance across multiple markets.
• Own website metrics such as revenue, conversion rate and average order value.
• Develop and mentor the e‑commerce team to ensure strong local execution of global priorities.
• Analyse performance data, identify trends, risks and opportunities, and create actionable plans.
• Maintain website experience quality by resolving content, campaign, journey and functionality issues.
• Establish cross‑market best practices and a continuous‑improvement operating rhythm.
• Align stakeholders on projects and commercial priorities.

Required profile

• Passionate about e‑commerce and comfortable with hands‑on execution.
• Proven track record of driving online sales across multiple markets.
• Demonstrated people‑leadership experience.
• Experience with Shopify and web analytics tools.
• Commercial mindset with ownership of KPIs such as revenue, conversion rate and AOV.
• Strong project and stakeholder management skills in a fast‑paced environment.
• Fluent in English; German or other European languages are a plus.

Required skills

• Shopify
• Web analytics tools

What we offer

• International community in a brand‑new HQ in Vienna.
• MyClubs sports vouchers and in‑house fitness centre.
• In‑house company doctor, Instahelp vouchers and subsidised healthy meals.
• Discount on waterdrop purchases and transportation card coverage.
• Legendary summer and Christmas parties.
• Annual gross salary of €60,000–€70,000 (All‑in) on a full‑time basis.