O2C & Export Specialist - International Markets

About the role

Red Bull's International Customer Service team in Elsbethen is looking for an O2C and Export Specialist for a long-term, autonomous role covering international markets. You will own the end-to-end order-to-cash process for your markets and act as the main interface between internal and external stakeholders. This is not a traditional customer service role: it combines O2C ownership, export expertise and supply chain coordination.

Key responsibilities

• Manage and improve the end-to-end O2C process for your markets, covering finished goods, visibility items, packaging materials and branded cars, including transport planning, shipment execution and export compliance with customs and legal requirements
• Track shipments through delivery using BI tools, handle invoicing, credit notes, returns and claims, and support credit risk and dunning activities
• Identify and resolve operational risks across the supply chain
• Support product launches, packaging changes and lifecycle activities, and keep material, customer and pricing data accurate in core systems
• Act as main contact for your markets, working with subsidiaries, distribution partners, co-packers and 3PLs, and collaborating with Supply Chain, Finance, Operations, Procurement, Business Applications, Data and Commercial teams
• Drive process and system improvements, digitalization and automation, and use data insights to improve performance and decision-making

Required profile

• 5+ years of experience in international O2C, export or supply chain, preferably in FMCG/CPG
• University degree in Business or Supply Chain, or 7+ years of relevant experience
• Fluent English; German is a plus
• Ability to work independently, take ownership and manage multiple priorities

Required skills

• Hands-on experience with SAP S/4HANA (SD/MM/TM)
• BI tools and MS Office
• Experience managing complex international supply chain setups
• Strong analytical skills and stakeholder management

The stated minimum salary under the collective agreement is EUR 2,535 gross per month, though the actual pay is market-oriented and higher.