Lead Customer Engineer

About the role

Applied Materials is seeking a Lead Customer Engineer to serve as the primary liaison with customers in Graz, Austria. You will install, maintain, and upgrade advanced semiconductor equipment while leveraging digital analytics for troubleshooting.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply troubleshooting and problem‑solving skills using company diagnostic tools and documentation.
• Follow and generate documented procedures and published task plans.
• Communicate with customers and internal business units, leading projects as necessary.
• Train and mentor junior Field Service Engineers.
• Fulfill additional duties as assigned.

Required profile

• Bachelor's degree.
• 7‑10 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Advanced knowledge of wafer processing parameters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental, and COVID‑19 requirements.

Required skills

• Digital analytics
• Diagnostic tools
• Hand tools
• Digital multimeters
• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Wafer processing parameters
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Salary: €70,400 – €96,800 per year
• Location: Graz, Austria