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Fähigkeiten
Erfahrung
Reservation Agent
Robinson Agadir
2026-01 -
Manages the full reservation cycle across phone, email, online and group bookings, ensuring accurate and timely confirmations. Advises guests on hotel facilities, packages and local attractions to enhance pre‑arrival experience. Processes invoicing and maintains up‑to‑date extranet listings, rates and availability on multiple booking platforms. Consistently meets or exceeds daily booking targets while maintaining high confirmation and accuracy rates. Achieves strong guest satisfaction scores, receiving positive feedback and recognition from both guests and management.
Front Desk Trainee
Robinson Agadir
2024-01 - 2025-12
Supported guest check‑in and check‑out procedures, ensuring smooth and welcoming arrivals and departures. Handled guest inquiries and resolved concerns professionally, escalating complex issues when necessary. Assisted the reservations and front office team with daily administrative and operational tasks, building a strong foundation in hospitality systems. Gained practical experience with property management software and front‑office workflows. Contributed to a collaborative team environment, enhancing overall service quality.
Sprachen
English
fluent
French
fluent
German
fluent
Zuletzt aktualisiert: vor 3 Monaten